Hospify Healthcare Messaging

Version: 1.6.1 | Cost: Entirely Free

Level 2 - General Health
Country: GB
Category: Clinical Reference
Released: 12/03/2014
Updated: 24/06/2019
Version: 1.6.1
Size: 85mb
Developer: CSSL
Reviewed On: 07/08/2019
This App achieved an ORCHA score of 89%.

It was assessed as a Level 2 App. These apps are focused on general health. They may collect data and they may have a number of more advanced features. Where they collect data we assess their data use policies and compliance with relevant standards. Because they are health focused we also assess their compliance in the Clinical Effectiveness as well as the User Experience domains.

This App does collect data and it is therefore assessed and scored based on its performance in all the sections of our review.

Data Privacy
26.8/30
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Clinical Assurance
34.8/40
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User Experience
27.6/30
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Developer description
Ill-served by inefficient, out-dated communication, over 600,000 NHS professionals are currently using consumer messaging services like WhatsApp to supplement communication. But the arrival of GDPR regulations in May 2018 rendered healthcare institutions whose employees use these consumer tools to handle patient identifiable data liable for fines of up to 4% of their annual turnover. Hospify is a GDPR and NHS IG-compliant messaging service designed to remove this liability both in the UK and in Europe. Available for free in the Apple and Android app stores, Hospify puts a simple, affordable solution directly into the hands of healthcare professionals and patients. In short, Hospify is a compliant, trusted healthcare messaging app that anyone can use. The free version of Hospify is available right now and in active use in more than 60 hospitals across the UK. Hospify is also backed by Innovate UK, Wayra Velocity Health (in partnership with Telefonica and MSD), and the UNISON and Managers in Partnership healthcare unions. A premium version of Hospify specifically designed for healthcare teams is also now available. Called the Hospify Hub, it features a desktop app that syncs with users’ phones and an online admin portal for managing teams, sending broadcast messages (replacing SMS and pagers), and carrying out surveys and data collection. Please email info@hospify.com for further details.
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We have identified that this App provides the following key features

Social Support Networks
The App has its own or provides access to social networks relevant to its area of focus
Alerts And Notifications
The App provides alerts and notifications relevant to its area of focus
Data Sharing
The App allows you to share information in the App with others or other Apps/Systems
WHAT DO WE LOOK FOR?

This review area looks at what information an App collects from you, what it does with that information and how secure is its handling of that data. For some Apps this is only a minor issue as they don’t gather much information. Other Apps can gather lots of very personal and sensitive information and for these it is important to know how they go about handling this.

Data Collection

The data collected about you is capable of identifying that it relates to you

The type of data that it collects is classified as sensitive data.

(Identifiable and Sensitive) - Because of the type of data that this App collects it is particularly important that the App takes the security and privacy of that data seriously and only enables others to see or share this information if you have expressly consented to this.

Data Use

The App does state that it won't share your data in any way with other people without your consent.

The App does allow you to share information in the App with other Apps, systems, organisations or users.

Data Security

The App does encrypt the information it collects to make it safe from other people as it is transferred from the App.

The App does encrypt the information it collects to make it safe from other people as it is retained by the the developer.

WHAT DO WE LOOK FOR?

This review area looks at what evidence there is that there is a suitably qualified professional or organisation behind the App or that it has been endorsed, accredited or underwritten by such an individual or organisation. It also assesses what evidence there is around user testing and the effectiveness of the App in terms of claimed health benefits. The higher the Level of the App and the more sophisticated its functions, the more crucial this becomes.

Professional Assurance

It was clear from our review that a suitably qualified professional or organisation was involved in the Apps development.

It wasn't clear from our review how regularly the advice and guidance given by the App was reviewed and updated by relevant professionals.

WHAT DO WE LOOK FOR?

This Review Area looks at how an App has been designed to support the overall user experience. This includes its availability on both primary platforms, how customisable the App is, how well it caters for end users with different capabilities and needs – such as visual or other impairments – how content is managed, how well supported the App is and what it costs. This area also looks at overall User Review scores from both platforms.

Testing

It wasclear from our review that the App had been through end user testing as part of its design and development.

Customisation

The App does provide customisable features.

End user capacity

The App does provide support for users with poor sight.

The App does provide support for users with hearing difficulties.

Support

The App does appear to have a clear approach to dealing with user issues.

Cost

The App is entirely free to use.

We evaluate more apps than anyone, so that you can be aware of the good and bad.

Any score below 65% would indicate that an App has some issues that users should investigate further prior to using this App.

Scores below 45% indicate that an App has considerable issues or challenges and in its current form is potentially unhelpful or unsafe.

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