Wysa: Be happy not perfect

Version: 4.7 | Cost: In App Purchases

Level 4 - Regulated
Country: IN
Category: Relaxation Techniques, Cognitive Behavioural Therapy, Depression, Stress and Anxiety
Released: 23/10/2016
Updated: 29/08/2019
Version: 4.7
Size: 104mb
Developer: Touchkin
Reviewed On: 02/10/2019
This App achieved an ORCHA score of 93%.

It was assessed as a Level 4 App. These Apps can be focused on general health or specific conditions and contain advanced and complex features that are subject to formal regulation. Where they collect data we assess their data use policies and compliance with relevant standards. Because they are health focused we also assess their compliance in the Clinical Assurance as well as the User Experience domains.

This App does collect data and it is therefore assessed and scored based on its performance in all the sections of our review.

Data Privacy
25.8/30
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Clinical Assurance
50/50
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User Experience
17.1/20
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Developer description
Wysa is used by more a million people from all walks of life. Research-backed, widely used techniques of CBT, DBT, Yoga and meditation are employed to support you with stress, anxiety, sleep, loss and a whole range of other mental health and wellness needs. Talking to Wysa is empathetic, helpful, and will never judge. Your identity will remain anonymous and your conversations are privacy protected. Wysa is an emotionally intelligent chatbot that uses AI to react to the emotions you express. Unlock tools and techniques that help you cope with challenges in a fun, conversational way. For extra support, you can avail of guidance from a real human coach - a qualified skilled mental health professional. Leveraging behavioural techniques, they will support you in identifying, designing and working towards goals that are aligned with your true values. Here’s a look at what you can use Wysa for : - Vent and talk through things or just reflect on your day - Practice CBT and DBT techniques to build resilience in a fun way - Deal with loss, worries, or conflict, using conversational coaching tools - Relax, focus and sleep peacefully with the help of mindfulness exercises - Wysa connects with your Health app for to create activity reports 93% of the people who talk to Wysa find it helpful. So, go ahead… talk to Wysa. Wysa has lots of cool tools for different uses: - Build confidence and reduce self-doubt: core mindfulness, visualisation, confidence visualisation techniques, advanced mindfulness for self-esteem - Manage anger: mindfulness meditation, exercises for compassion, calming your thoughts, practice breathing - Manage anxious thoughts and anxiety: deep breathing, techniques for observing thoughts, visualization, and tension relief - Manage conflict at work, school or in relationships: special mindfulness and visualisation techniques like the empty chair exercise, gratitude meditation, exercises to build skills in having difficult conversations REVIEWS: BLOOMBERG: "Powered by artificial intelligence, the app promises to be loyal, supportive and very private." - Bloomberg UNIVERSITY OF WASHINGTON: "There are some great apps out there that can provide you with formal or informal therapy, either for free or for a fee that is far less than seeing a typical therapist. Wysa is a cute app that lets you talk with a penguin chatbot about whatever’s on your mind. It’s free, anonymous, and low-pressure." -University of Washington, Mental Healthcare on and off campus BBC: "New apps and platforms are seen as a way to reach younger people with mental health conditions. Tools such as [Wysa] are helping young people deal with their problems." - BBC Click "With the accessibility of mobile phones, Wysa is confident about serving a market that is very much in need of counselling in the digital age." - BBC News SUBSCRIPTION PRICING AND TERMS Wysa offers auto-renewing subscription option: $29.99 per month This price is for United States customers. Pricing in other countries may vary and actual charges may be converted to your local currency depending on the country of residence. Your Wysa subscription will automatically renew at the end of each term and your credit card will be charged through your iTunes account. You can turn off auto-renew at any time from your iTunes account settings but refunds will not be provided for any unused portion of the term. • Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period • Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal • Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable Read more about our terms and conditions here - http://beta.touchkin.com/wysa-terms.html Read more about our privacy policy here - http://beta.touchkin.com/privacy-policy.html
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We have identified that this App provides the following key features

General Information
The App provides general information or guidance
Carer Support
The App provides features that help those caring for others
Social Support Networks
The App has its own or provides access to social networks relevant to its area of focus
Goal Setting and Gamification
The App allows users to set health and wellbeing related goals and may support games and challenges around achieving that
Alerts And Notifications
The App provides alerts and notifications relevant to its area of focus
Data Sharing
The App allows users to share information in the App with others or other Apps/Systems
Automated Guidance
The App uses the data it has to provide automated advice and guidance about a user's health
Wellbeing Tracking
The App allows users to record relevant wellbeing information either manually or automatically using connected Apps or devices
WHAT DO WE LOOK FOR?

This review area looks at what information an App collects from users, what it does with that information and how secure is its handling of that data. For some Apps this is only a minor issue as they don’t gather much information. Other Apps can gather lots of very personal and sensitive information and for these it is important to know how they go about handling this.

Data Collection

The data collected about users is/ isn't capable of identifying that it relates to them.

The type of data that it collects is classified as sensitive data.

(Identifiable and Sensitive) - Because of the type of data that this App collects it is particularly important that the App takes the security and privacy of that data seriously and only enables others to see or share this information if the user has expressly consented to this.

Data Use

The App does state that it won't share user data in any way with other people without the user's consent.

The App does allow users to share information in the App with other Apps, systems, organisations or users.

Data Security

The App does encrypt the information it collects to make it safe from other people as it is transferred from the App.

The App does encrypt the information it collects to make it safe from other people as it is retained by the the developer.

WHAT DO WE LOOK FOR?

This review area looks at what evidence there is that there is a suitably qualified professional or organisation behind the App or that it has been endorsed, accredited or underwritten by such an individual or organisation. It also assesses what evidence there is around user testing and the effectiveness of the App in terms of claimed health benefits. The higher the Level of the App and the more sophisticated its functions, the more crucial this becomes.

Professional Assurance

It was clear from our review that a suitably qualified professional or organisation was involved in the Apps development.

It was clear from our review how regularly the advice and guidance given by the App was reviewed and updated by relevant professionals.

Testing

It was clear from our review that the App had been involved in any clinical trials or similar testing to demonstrate its 'real world' effectiveness.

WHAT DO WE LOOK FOR?

This Review Area looks at how an App has been designed to support the overall user experience. This includes its availability on both primary platforms, how customisable the App is, how well it caters for end users with different capabilities and needs – such as visual or other impairments – how content is managed, how well supported the App is and what it costs. This area also looks at overall User Review scores from both platforms.

Testing

It wasclear from our review that the App had been through end user testing as part of its design and development.

Customisation

The App does provide customisable features.

End user capacity

The App does provide support for users with poor sight.

The App does provide support for users with hearing difficulties.

Support

The App doesn't appear to have a clear approach to dealing with user issues.

Cost

The App isn't entirely free to use.

We evaluate more apps than anyone, so that you can be aware of the good and bad.

Any score below 65% would indicate that an App has some issues that users should investigate further prior to using this App.

Scores below 45% indicate that an App has considerable issues or challenges and in its current form is potentially unhelpful or unsafe.

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